Returns & Exchanges
Changed your mind, ordered the wrong size or would like to exchange an item? Eligible products purchased from the official Gorilla Wear webshop can be returned within 30 days after delivery.
Use the return portal that matches the order date shown in your order confirmation.
Start a return or exchange
Orders placed on or after 6 September 2026
Use our new return portal for orders placed on or after 6 September 2026.
Orders placed before 6 September 2026
Use our previous return portal for orders placed before 6 September 2026.
Please use the date on your order confirmation, not the date on which your package was delivered. Contact Customer Support if you are unsure which portal to use.
Return period
Eligible products can be returned within 30 days after the day on which your order was delivered.
Our extended 30-day return period is a voluntary return policy and does not restrict your statutory 14-day right of withdrawal. More information about your statutory rights can be found on our Right of Withdrawal page.
Return conditions
To qualify for a return or exchange:
- The product must have been purchased directly from the official Gorilla Wear webshop
- The product must be unworn, unwashed and clean
- The original tags must still be attached
- The product must not contain stains, damage or signs of wear
- The product must not have strong odours from perfume, deodorant, smoke or other substances
- The product must be returned in suitable protective packaging
- The return must be registered and sent within the applicable return period
You may inspect and try on a product in the same way that you would in a physical store. You may be responsible for a reduction in value if the product has been handled more than necessary to establish its nature, characteristics and fit.
Products purchased from another retailer or reseller must be returned to the original place of purchase.
How to return an order
- Select the correct return portal based on your order date.
- Enter your order details and select the products you want to return.
- Choose a refund or an available exchange option.
- Select your preferred return method.
- Follow the instructions provided by the return portal.
- Pack your products securely and attach the return label.
- Keep your proof of shipment until your return has been processed.
The return portal will show the available return methods and applicable costs before you complete your request.
Exchanges
Would you like a different size? Select the exchange option in the return portal when it is available.
Exchanges are subject to product availability. An item is not reserved until your return has been received and processed. If the requested product is no longer available, we may issue a refund instead.
Different products or colours may need to be ordered separately.
Return costs
The cost of returning an order depends on your location. The applicable return fee will be displayed in the return portal before you complete your request.
| Zone | Countries | Return cost |
| Zone 1 | The Netherlands, Belgium and Germany | €2.95 |
| Zone 2 | Italy, Spain, Luxembourg, France, Portugal and Austria | €9.50 |
| Zone 3 | Ireland, Denmark, Finland, Sweden, United Kingdom, Bulgaria, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Slovakia, Romania, Slovenia, Czech Republic, Norway and Switzerland | €10.50 |
If your country is not listed, check the available options in the return portal or contact Customer Support.
Please confirm these rates before publishing the page, as Returnista may use different return methods or fees.
Incorrect, damaged or defective products
Did you receive an incorrect, damaged or defective product? Please contact Customer Support before registering a standard return.
Include the following information:
- Your order number
- The name of the affected product
- A description of the issue
- Clear photographs showing the product and the problem
When a product is defective or an incorrect product was delivered, Gorilla Wear will provide an appropriate solution and cover the applicable return costs.
Refunds
After your return arrives at our warehouse, we aim to inspect and process it within 3 to 5 business days. You will receive an email confirmation once your return has been processed.
Approved refunds are issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
If you withdraw from your complete order, the cost of our least expensive standard delivery method will also be refunded. Original delivery costs are not refunded when only part of an order is returned. We may wait to issue the refund until we have received the returned products or you have provided proof of shipment.
Any applicable return fee will be processed as shown in the return portal.
Klarna returns
If you paid with Klarna, you should also register the return in the Klarna app. This allows Klarna to pause your payment while the return is being processed.
You remain responsible for following the Gorilla Wear return process and returning the products within the applicable period.
Products that cannot be returned
The right to return may not apply to:
- Sealed products that are unsuitable for return for health or hygiene reasons after the seal has been broken
- Personalised or customised products
- Products that are excluded from return under applicable consumer law
This may include underwear, socks or face masks when they are supplied with a hygiene seal and that seal has been removed or broken.
These exclusions do not affect your rights when a product is defective, damaged or incorrect.
Sale and promotional products are not automatically excluded from the statutory right of withdrawal. Any different conditions relating to our voluntary extended return period will be communicated before purchase.
Packaging and proof of shipment
Pack your return securely to prevent damage during transport. Whenever possible, use the original shipping packaging or another suitable protective package.
Keep your return receipt and tracking information until you have received confirmation that your return has been processed.
Need help?
Contact our Customer Support team if you cannot register your return or are unsure which return portal to use.